Excellence University Blog

Archive for March, 2007

March 31st, 2007

How Getting 50% Can Feel Like Getting 100% – And Double Your Team’s Effectiveness

by Dr. Brian J. Mistler | 1 comment

My colleagues and I have noticed – over the course of the last 17 years or so – that many leaders ask their employees to give “110%” while very frequently only getting back about 20-30% of their potential.  What is going on here, and what can be done about it?  We think we have a pretty good answer to this all-too-common problem; one that may surprise you at first.  Let’s begin the answer by talking about organizational excellence.


March 6th, 2007

Target Patients & Intentional Cultures — Got Systemic Solutions?

by Dr. Brian J. Mistler | 1 comment

When I would see clients in therapy, it was almost daily someone would bring in their child, telling me how they were broken. Everything from, “Suzy refused to go to school”, to “Billy is tearing this family apart”. The same thing seems to happen in organizations. “Susan in marketing doesn’t do her job”, or “William in holding our department back”. Inevitably, I find, in Organizations as well as families, these “Target Patients” more often than not turn out to be a symptom of some deeper systemic problem…

Eilliott Jacuqes popularized the idea of “requisite organization”. It’s not a new concept — but, it’s a critical one. The idea is this — almost every problem of organizational dysfunction isn’t the result of deficient employees, but instead can be traced to some systemic problem(s).


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